|
Recognition |
|
|
1 |
Recognises and
prioritise concerns |
|
2 |
Initial data
collection from customer |
|
3 |
Initiate immediate
contingency response to protect the customer |
|
4 |
Determine team and
approach |
|
Investigation |
|
|
1 |
Check data
sufficiently and produce problem profile |
|
2 |
Re-evaluate
immediate contingency response |
|
3 |
Investigate root
cause |
|
4 |
Verify root cause |
|
Solution |
|
|
1 |
Establish solution
specification |
|
2 |
Select and verify
the best solution |
|
3 |
Plan for
implementation |
|
4 |
Obtain approval
and implement |
|
Evaluation |
|
|
1 |
Evaluate solution |
|
2 |
Review
organisational circumstances |
|
3 |
Modify systems and
procedures |
|
4 |
Initiate
organisational learning |
